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Who else can access my Safe Deposit Box?

Only you and / or an authorised third party may access your safe deposit box . You may not
access anyone else’s box without authorisation.

We will confirm your identity every time you wish to access your safe deposit box. If we have
any doubts about your identity we may ask to see an additional form of identification, such
as a driving licence or bank card. We will keep a record of every time you access the safe
deposit box.

You may authorise someone else to access your safe deposit box by signing a third party
mandate or a power of attorney (we recommend you get independent legal advice before
you do). 

If you tell us to allow someone else to access your safe deposit box, that person must undergo
an Anti-Money Laundering (AML) check.

If you authorise another person to access your safe deposit box, then you will be responsible for
their actions or omissions as if they were your own, including complying with these terms and
conditions. We will not be responsible for anything that may happen to your safe deposit box
as a result of you authorising an individual access to the safe deposit box unless we are at fault.

Find out more information in our Safe Deposit Box Terms and Conditions

Find what you need in the App

There are plenty of services available via our App for existing Metro Bank customers. Here are some of the top features that could save you time:

  • Instantly block, unblock or cancel your card if it's been lost or stolen
  • Request to replace a card
  • Create or delete future payments and make payments
  • Authorise online transactions
  • Create, amend and delete standing orders, and cancel Direct Debits
  • Make international payments in EUR or USD to EU countries or the US
  • Create beneficiaries
  • Request a reminder of your 12-digit customer number
  • Change your email address
  • View helpful insights to see how you're spending your money
  • Receive alerts every time you use your card.

Download the App now

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If you have an enquiry relating to any of our stores, products or services, please get in touch to speak to someone in our UK-based contact centre and we’ll be happy to assist you.

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