Metro Bank’s Cookie Policy details our use of cookies and similar tracking technologies, your options regarding their use on your devices, and their function in data collection across our platforms.
Where we say 'cookies' we also include similar tracking technologies that collect data while you use our digital services to help provide you with the best possible online experience.
The information that cookies collect, may include; internet protocol address (‘IP address’), operating system, browser type, pages visited, and average time spent.
The cookies we use do not store or access any of your banking information.
Data we collect will be held by Metro Bank. We use this data to:
Understanding Cookies
Cookies are small text files stored on your device by the websites you visit. They remember details like your preferences and login info, enhancing your browsing experience.
First and Third Party Cookies
First party cookies are created by the website you're visiting, helping it to remember your preferences and improve your experience.
Third-party cookies are made by other sites and are often used for tracking and advertising purposes.
Our Third Party Partners
If you have given us your consent, we may allow third parties to collect your data by setting their own cookies on your device.
Here are links to the cookie policies of our main Third Party Partners;
We don’t sell your data to third-party organisations.
If you have questions on our use of cookies, please email DataProtectionOfficer@metrobank.plc.uk.
You can manage your cookie preferences at any time by changing your cookie settings.
You can also use your browser settings to delete older cookies or switch off a cookie altogether. If you do this, it may mean that we can't use ‘strictly necessary’ cookies properly, and so parts of our websites may not work correctly.
If you switch off a category of cookies that you've previously accepted, then for technical reasons those cookies will not be deleted.
For more information about how to use settings to clear your browser data or to manage cookies, check your browser 'Help' function.
Find out more on how to manage cookies in common browsers (Internet Explorer, Chrome, Firefox and Safari) on the Information Commissioners’ Office (ICO) website.
| Strictly Necessary cookies | |
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Description: Also, known as essential cookies, they’re required for the operation of our websites. They also maintain online security and protect against online fraud. They include cookies that enable you to log into secure areas of our websites and help ensure the content of the pages loads quickly. |
Your Choice: You can’t turn off these cookies |
| Performance cookies – tracking website performance | |
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Description: These cookies gather aggregated data to help us to analyse how visitors use our online services, such as identifying the most visited pages. Understanding this data allows us to improve our customers’ online experiences. This information is not used for online advertising targeting purposes. |
Your Choice: We’ll ask for your consent to use these cookies. |
| Functional cookies | |
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Description: These cookies remember your preferences so that you don’t have to enter them each time you visit our websites and other online channels, such as your user ID on a log-in page. Functional cookies allow us to personalise content for you – without them we can’t remember your choices. |
Your Choice: We’ll ask for your consent to use these cookies. |
| Targeting cookies | |
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Description: These are usually third-party cookies from marketing partners, used to deliver adverts that are relevant to you and your interests. They do this by recording your visits to our websites, the pages you’ve visited and the links you have followed. We then use this information to tailor both our websites and the relevance of the advertising to your interests |
Your Choice: We’ll ask for your consent to use these cookies. |
The duration of cookies varies depending on their type and purpose. Some cookies are session cookies, which are deleted when you close your browser. Others are persistent cookies, which remain on your device for a specified period.
We retain data collected through cookies for the duration necessary to fulfil the purposes outlined in this policy, unless required by law to retain it for a longer period.
In addition to cookies, we use similar tracking in the emails we send, such as pixels and personalised links that support tracking. They allow us to capture information such as whether you have opened the email and the links you have clicked on. This tracking helps us understand how effective our emails are and to improve our email communications with you.
You can stop this tracking by closing the email before you download any images, preventing pixels through your browser or by clicking the unsubscribe link in the bottom of our marketing emails.