What makes Metro Bank unique? The answer’s simple. It’s our people. We put 100% into supporting our colleagues in reaching their full potential. And because each of our stores is deeply rooted in the community it serves, colleagues have a strong understanding of the needs and ambitions of the customers and businesses in their neighbourhood.
We choose the right people then invest in them so they reach their full potential.
Our stores are community hubs. We recruit locally and support the neighbourhoods where we are based.
Our culture encourages people to be themselves so that they can be at their very best for our customers.
"There's a big focus on investing in colleagues here. Whether it's through the mentoring programme, training courses at Metro Bank University or just managers taking the time to really understand the direction that people want to progress in – the opportunities are endless. We want colleagues to feel nurtured and supported."
Sonya Glass, Head of Customer Service Centres
To give our customers great service, we focus on improving the skills of everyone who works here. We’re proud of the career development opportunities we offer.
“Metro Bank has a really positive culture that focuses on the customer and encourages excellence, diversity and success. A real indication that it comes from the top but is spread through the whole organisation is that our CEO Craig has been rated number 1 CEO by Glassdoor.”
Olivia Giuri, Apprentice
We want colleagues to bring their whole personality to work – not leave their best bits at the door. Our store and contact centre colleagues are driven by providing outstanding service, not sales targets. What we do have are outstanding career opportunities and a flexible, diverse and vibrant environment. We take what we do seriously, but we don’t take ourselves too seriously. We want Metro Bank to be an amazing place to work because that attracts the best people, which means happy customers and colleagues.
Our success is down to our colleagues and we want everyone to be able to share in that success. All our colleagues receive share options, meaning everyone can personally benefit from the bank’s growth and achievements -from the front line colleagues in store to backroom colleagues keeping things running smoothly.
We think everyone should feel comfortable and be the very best they can, so we have colleague-led groups there to help make that happen, from Women on Work to support our female colleagues, to M Pride, our inclusive-LGBT network, set-up to enable our colleagues to celebrate and promote inclusion.