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The heart of Metro Bank

Our people

What makes Metro Bank unique? The answer’s simple. It’s our people. We put 100% into supporting our colleagues in reaching their full potential. And because each of our stores is deeply rooted in the community it serves, colleagues have a strong understanding of the needs and ambitions of the customers and businesses in their neighbourhood.

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Hiring for attitude, training for skill

We choose the right people then invest in them so they reach their full potential.

At the heart of the community

Our stores are community hubs. We recruit locally and support the neighbourhoods where we are based.

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A unique culture

Our culture encourages people to be themselves so that they can be at their very best for our customers.

Hiring for attitude, training for skill

"There's a big focus on investing in colleagues here. Whether it's through the mentoring programme, training courses at Metro Bank University or just managers taking the time to really understand the direction that people want to progress in – the opportunities are endless. We want colleagues to feel nurtured and supported."

Sonya Glass, Head of Customer Service Centre

Our people are passionate about delivering amazing customer service


Career development

To give our customers great service, we focus on improving the skills of everyone who works here. We’re proud of the career development opportunities we offer.

  • We’re the only bank that offers all our store and contact centre advisors the chance to gain a professional qualification with the Chartered Banker Institute.
  • We have an apprenticeship programme to support young people to start a career in banking.
  • Colleagues can make the most of our training facilities. Metro Bank University offers over 70 different classroom-based courses and almost 100 e-learning modules.
  • We promote from within – we always look for internal candidates before searching externally. 

Careers at Metro Bank

At the heart of the community

We love to work with the local communities around our stores. We don’t just talk about it we do it.
We supported 1,674 community events in 2015. 

A little girl and a dog in a Metro store

We believe in giving back

Our stores are so much more than just banks. We believe in giving back to the areas where we’re based. We love getting to know our neighbourhoods through community and networking events. We supported 1,674 of these across our stores and the local areas in 2015.

  • Money Zone, our financial education programme, works with schools to teach children about money in a fun, engaging way. Find out more about Money Zone.
  • All colleagues can use a working day to volunteer. Our Day to Amaze programme allows our colleagues to support the charities and causes that are special to them, from preparing school children for the world of work, to helping to improve parks and communal spaces for local residents.

What our people say

“Metro Bank has a really positive culture that focuses on the customer and encourages excellence, diversity and success. It comes from the top but is spread right through the whole organisation.”

Olivia Giuri, Apprentice

Our unique culture

Bring your personality to work

We want colleagues to bring their whole personality to work – not leave their best bits at the door. Our store and contact centre colleagues are driven by providing outstanding service, not sales targets. What we do have are outstanding career opportunities and a flexible, diverse and vibrant environment. We take what we do seriously, but we don’t take ourselves too seriously. We want Metro Bank to be an amazing place to work because that attracts the best people, which means happy customers and colleagues.

Share options

Our success is down to our colleagues and we want everyone to be able to share in that success. All our colleagues receive share options, meaning everyone can personally benefit from the bank’s growth and achievements -from the front line colleagues in store to backroom colleagues keeping things running smoothly.

Join a group

We think everyone should feel comfortable and be the very best they can, so we have colleague-led groups there to help make that happen, from Women on Work to support our female colleagues, to M Pride, our inclusive-LGBT network, set-up to enable our colleagues to celebrate and promote inclusion.

Join the team

Do you have the M Factor?

We always welcome passionate people into our team with open arms.

Join the revolution by starting a career with a company that's changing the face of British banking