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Dog friendly Metro Bank offers pet insurance as pet ownership soars during pandemic

10th May 2021
  • The Bank launched into the insurance market for the first time in February, offering SME insurance
  • This latest offering for pet owners comes at a time when pet ownership is on the rise

Metro Bank today unveils a new partnership with the insurer Cardif Pinnacle via its Everypaw* brand, to offer a suite of pet insurance products for dogs, cats and rabbits.

Some of the key features on offer from Everypaw include:

  • Unlimited 24/7 access to vet nurses and vets.
  • 6 levels of lifetime cover to choose from, with two of these 5 star Defaqto** rated and a recipient of the Feefo Trusted Service Award.
  • 97% of claims paid***.
  • Insure several pets for a multi pet discount.
  • Simple claims process through the online Pet Portal, with payments sent direct to your vet.
  • Manage policies online at any time.

The Bank has conducted research which reveals just how much people in the UK treasure their pets, especially throughout the national lockdowns caused by the coronavirus pandemic. According to Metro Bank’s polling1, more than eight in ten (82%) pet owners say their pet has been important to their mental and physical health during the pandemic, with six in ten (60%) even going so far as saying that their pet receives more attention than anyone else in their household. Nearly half (48%) admit that they’ve given their pet too many treats during lockdown. Sadly for some, more than a third of pet owners (36%) state that they’ll be spending less time with their pet once lockdown eases.

Metro Bank’s study also highlighted that while six in ten (61%) said they would always get their pet insured the reality is that more than half of pet owners don’t actually have insurance cover for their animals2.

This comes at a time when it is claimed that more than three million households in the UK have acquired a pet since the start of the pandemic3. Some of these new pet owners may not realise just how expensive pets can be, especially if sickness or injury strikes and they don’t have pet insurance that suits their individual needs.

Kat Robinson, Director of Customer Experience at Metro Bank, comments: “As a truly pet friendly bank and the only one to give away free dog bowls, bandanas and biscuits in store, offering pet insurance to our customers is a natural fit for us. By partnering with Cardif Pinnacle, Metro Bank customers will benefit from highly-rated pet insurance at competitive prices, with straightforward criteria and unlimited 24/7 access to vet nurses and vets.”

Rachel Mulheron, Director of Pet at Cardif Pinnacle said: “The launch of our new partnership with Metro Bank to provide pet insurance via our brand Everypaw reflects our strategy to continue to build our UK insurance platform, focused on pet. We are delighted to be partnering with Metro Bank who share our dedication to pets. Together, we will provide a digitalised offering to support the increasing and diverse needs of our customers.”

For more information and to apply for pet insurance, please click here.

Notes to editors

*Everypaw’s insurance is provided by Pinnacle Insurance plc, which is part of the Cardif Pinnacle group.

**Awarded 5 Stars by independent financial business, Defaqto, for four years in a row (2017 – 2020).

***Based on data for policies arranged by Pinnacle Insurance Plc from September 2019 to September 2020.

1The research was carried out online by Research Without Barriers – RWB. All surveys were conducted between 21st April 2021 and 23rd April 2021. The sample comprised 1,022 UK pet owners. All research conducted adheres to the UK Market Research Society (MRS) code of conduct (2019). RWB is registered with the Information Commissioner’s Office and complies with the DPA (1998).

2https://www.emeraldlife.co.uk/pet-insurance/over-half-of-pet-owners-have-no-pet-insurance/

3https://www.bbc.co.uk/news/business-56362987