Metro Bank, the UK’s community bank, recently welcomed John Baron, Member of Parliament for Basildon and Billericay to its East Walk store.
Hosted by Basildon Metro Bank’s Local Director, Steve Ackroyd, John enjoyed a tour of the bank including the vault, safe deposit boxes, private viewing room and Magic Money Machine, while Steve explained about the Bank’s community focus, relationship banking and its aim to exceed expectations on service. John was pleased to hear that the store operates in the evenings and weekends and appreciated the face to face service that local businesses enjoyed as each is assigned a local business manager regardless of their size or turnover
Steve explained how his team supported local businesses, including SMEs and charities. “We talked about our commitment to the local community and the important role banks play in its health. We discussed the many ways in which we proactively engage with and support local businesses and individuals and their genuine need for access to cash and face to face banking services,” explains Steve Ackroyd, Basildon Metro Bank’s Local Director. “Our relationship-based approach really helps businesses thrive and sets us apart from other high-street banks.”
John and Steve also covered our market-leading customer service and the completion of our transformation plan, return to profitability in Q4 2022 and our plan to open more stores in the North of England. John was also interested to hear about the store team’s range of activities in the local community, including support for a number of local charities via Days to Amaze, fundraising and the delivery of the Money Zone free financial education programme in schools. Metro Bank’s physical presence in the community is central to its ambition of becoming the number one community bank in the UK.
Metro Bank’s Basildon store is located at 2 East Walk, Eastgate Centre, Basildon, Essex, SS14 1HH. The store is open Monday to Saturday: 8.30am to 6pm, Sundays: 11am to 5pm.