Metro Bank and RateSetter mark Deaf Awareness Week by rolling out BSL Sign Language service for all customers
The InterpretersLive! Service will be available to all customers in store, on the phone, in app or online
The UK’s community bank, Metro Bank, has today launched its free BSL Sign Language service to mark Deaf Awareness Week. Metro Bank or RateSetter customers can use the service in any of Metro Bank’s 76 stores, or on the phone, in app or online.
The InterpretersLive! British Sign Language Service can be used on-demand or pre-booked. Other services such as lipspeakers, makaton, speech to text or relay interpreters are also available to be pre-booked.
There are two ways customers can get in touch using InterpretersLive! – via a link on a computer, or through the InterpretersLive! app on a mobile device. Customers will then be able to use the service to speak to Metro Bank colleagues across a number of teams for personal and business accounts.
Lucy Birch, Lead Vulnerable Customer Manager at Metro Bank welcomes the new service:
“We are proud to launch this new service in Deaf Awareness Week. I hope this will help all of our deaf and hard of hearing customers continue to feel welcomed and included in each of our stores as well as over the phone, online and in app. This is a milestone in our journey to be the UK’s number one community bank and we will continue to work to improve services for all of our customers.”