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Metro Bank arrives in Manchester

27th November 2019
  • Seven-day-a-week, early until late, 362-days-a-year banking to arrive in city centre
  • More than 2,500 safe deposit boxes available for reservation now
  • Grand opening celebrations on Friday 13 and Saturday 14 December at Manchester’s new Metro Bank store on 45 Market Street in Manchester Arndale             

Metro Bank, known for its exceptional customer service, is soon to open its 72nd store in the heart of Manchester city centre on Market Street. Metro Bank offers customers the choice to bank however, whenever and wherever they choose. Whether that’s face-to-face banking in store, on the phone, online or via its mobile app. According to analysis from Which?, the North West has seen the highest number of bank closures in the UK, with more than 400 branches closing since 2015. Metro Bank is proud to be bucking this trend by opening this new store.


To mark the occasion, Metro Bank is inviting businesses, residents and four-legged friends to a two-day grand opening party. The fun will kick off at 8am on Friday 13 December, with entertainment including stilt walkers, a DJ, free manicures and face painting. Customers will be welcomed by the new store’s Local Director, John Kennedy and Store Manager, Natalie Meade.


The city centre store will offer business, personal and private banking services to the local community, from early in the morning until late at night, seven-days-a-week. Metro Bank is known for its exceptional customer service and recently achieved the top spot in the CMA’s Service Quality Survey1. Customers will be able to visit the store, with no appointment needed, and open a personal or business account on-the-spot, leaving with their debit card in hand, along with internet and mobile banking set-up.


The dog-friendly bank has created around 25 new jobs for local people and will have more than 2,500 safe deposit boxes for customers to store their valuables with access seven days a week. Boxes are available to be reserved now.


Metro Bank Manchester is one of the Bank’s first in the north of England, with a store in Liverpool also opening in December. This expansion is part of Metro Bank’s efforts to inject much needed competition into the small business banking market following the £120 million funding it was awarded from the Capability & Innovation Fund.


Local businesses will benefit from Local Business Managers ready to help them run and grow their enterprises, as well as having free access to the Forum of Private Business’ wealth of bespoke resources and free use of the store’s meeting space. Metro Bank Manchester will become a hub for the community, hosting a range of business events and charity fundraisers for local people throughout the year.


Craig Donaldson, Chief Executive Officer at Metro Bank, says: “We’re delighted to be opening a store in the heart of Manchester city centre, and provide people in Manchester and across the North West with a real choice in how they bank. Our Manchester store will provide the city with the very best service and convenience, whilst also being a hub for the local community.”


Sir Richard Leese, Leader of Manchester City Council, added: “It’s fantastic to have a new bank in the city of Manchester. Too many big banks have closed branches in recent years so Metro Bank’s arrival gives the city the ease to bank when they want and how they want to.”


The store will be located at 45 Market Street & Unit 4/5 Arndale, Manchester, M1 1WR, and will offer free coin counting facilities for children and adults alike.


The store will also deliver its free financial education programme, Money Zone, to schools and youth groups in the area. The National Curriculum approved training, which is provided through classroom and store-based sessions, has already supported more than 100,000 children across the UK with their financial literacy.


All stores are open at the most convenient time for local people from 8am to 8pm Monday to Fridays, 8am to 6pm on Saturday and 11am to 5pm on Sundays and bank holidays, 362 days a year.




1 Metro Bank achieved the top spot in the Competition and Market Authority’s Service Quality Survey among personal current account holders for its overall service and came second among business current account holders in August 2019.