Skip to main content

Metro Bank launches new mortgage switching portal

16th September 2015

Today, Metro Bank is delighted to announce the launch of a brand new portal designed specifically for intermediaries to help customers switch mortgage deals online. The portal has been created with widespread support and input from the intermediary sector and represents the first phase of its mortgage switching initiative that will see further development throughout the year.

A market first, the user friendly Product Switching Portal gives brokers clear and instant information to help them share new and existing products with homeowners in a matter of minutes.

Customers switching via the portal will benefit, in most cases, from no legal or valuation fees with the added option of switching up to three months early without incurring an early repayment charge.

Charles Morley, Head of Mortgage Distribution at Metro Bank commented: “As we continue to grow the mortgage business, we’re always looking for ways to improve it and simplify the process for intermediaries and customers alike. The new portal is the result of direct feedback from our network of intermediaries and represents a real game changer for the industry. The beauty of the tool is its simplicity; it is easy to navigate and relays all of the required information in a clear and easy to understand format, designed to make the process of switching a mortgage simple and effective. We’re confident the Product Switching Portal will play a pivotal role in driving forward our ambitious growth plans across England and Wales.”

Jeremy Duncombe, Director of Mortgages at the Legal & General Mortgage Club commented: “We are delighted that Metro Bank has recognised the importance of the intermediary in this important sector. Borrowers need advice more than ever, and the Product Switching Portal will allow the broker to provide a better service to their customers. By liaising with the intermediary sector at all stages, Metro Bank has created something which helps the customer and supports the intermediary. We hope that this will encourage more lenders to do the same.”

Today’s announcement marks the latest milestone in the bank’s ambitious growth plans following the recent launch of a new intermediary website and a series of senior hires within the team. Appetite is being driven by excellent customer service, with all Metro Bank mortgages individually underwritten to suit customers’ circumstances.

Appetite for Metro Bank mortgages remains strong, with the bank announcing record growth during the second quarter of 2015. Mortgage lending doubled last year, with the bank expecting to become a top 10 UK lender within the next few years.

The new-look intermediary website can be accessed at: