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Metro Bank Named Top High Street Bank for Customer Service

14th August 2022

Metro Bank has achieved the top spot in the Competition and Market Authority’s (CMA) latest Service Quality Survey for overall service to its personal current account customers for the ninth time running.

Metro Bank is:

  • The highest rated high street bank for overall service quality for personal customers
  • The highest rated bank for service in stores for personal customers and business customers
  • Number two for overdraft services for personal customers

“Our service in stores has once again been recognised as number one for both personal and business customers,” commented Daniel Frumkin, Chief Executive Officer of Metro Bank. “This independent recognition is a testament to our colleagues and the work they do day in, day out to realise our ambition to become the UK’s best community bank.”

About the survey  

The CMA survey asked customers of the 16 largest personal current account providers and the 14 largest business current account providers whether they would recommend their provider to their friends and family, and for business banking, other SMEs.  The results represent the view of customers who took part in the survey from January – June 2022.