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Metro Bank Named Top High Street Bank for Customer Service

15th February 2023

Metro Bank has retained the top spot in the Competition and Markets Authority’s (CMA) latest Service Quality Survey for overall service to its personal current account customers for the tenth time running.

Metro Bank is:

  • The highest rated high street bank for overall service quality for personal customers
  • The highest rated bank for service in stores and business centres for personal customers and business customers

“Our customers really appreciate our high street service delivered by colleagues who live and work in the heart of their communities.   I am delighted that the quality of service our business and personal customers have experienced in store has been independently recognised once again”, commented Daniel Frumkin, Chief Executive Officer of Metro Bank. “Thank you to all our customers and colleagues who help make Metro Bank a true community bank.”

About the survey  

The CMA survey asked customers of the 16 largest personal current account providers and the 14 largest business current account providers whether they would recommend their provider to their friends and family, and for business banking, other SMEs.  The results represent the view of customers who took part in the survey.