Metro Bank has achieved the top spot in the Competition and Market Authority’s (CMA) latest Service Quality Survey for overall service to its personal current account customers for the second time running. Committed to bringing the revolution to UK banking, Metro Bank continues to be second for overall service to business current account customers too.
Craig Donaldson, CEO of Metro Bank, commented: “We are extremely proud to still hold the top spot for personal current account service and maintain our top two position among our business customers. Service and convenience are at the heart of everything we do at Metro Bank and we’re thrilled that our customers can see this. Thank you to all our customers and colleagues for being part of the banking revolution.”
Results
|
Personal Current Account Service Quality |
Business Current Account Service Quality |
|---|---|
|
Overall service quality #1* (82%) |
Overall service quality #2 (69%) |
|
Services in branches #1 (85%) |
Services in branches and business centres #2 (76%) |
|
Online and mobile banking services #3 (83%) |
Online and mobile banking services #2 (73%) |
|
Overdraft services #2 (67%) |
Relationship / account management #2* (65%) |
* Joint with another provider
Overall service quality: personal
The survey asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking
Overall service quality: business
The survey asked customers how likely they would be to recommend their business current account provider to other SMEs.
Ranking
About the survey
The survey asked customers of the 16 largest personal current account providers and the 14 largest business current account providers whether they would recommend their provider to their friends and family, and for business banking, other SMEs. The results represent the view of customers who took part in the survey.
These results are from an independent survey carried out between July 2018 and June 2019 as part of a regulatory requirement. The personal current account survey was carried out by Ipsos MORI and 13,760 customers in GB were surveyed in total. The business current account survey was carried out by BVA BDRC and 16,800 customers were surveyed in total. Results are updated every six months, in August and February.