In a hurry? Here are some quick, simple answers to the questions people ask most often. Before you get in touch, see if we’ve answered yours.
You cannot make payments through our online form below. If you want to make a payment you can do so on our mobile app, internet banking or in store. You can also call us on 0345 08 08 500 if you are a personal customer or 0345 08 08 508 if you are a business customer.
We will need to talk to you in store or over the phone to make changes to your personal details. We will not be able to make any changes though our online form below.
If you have lost your card or had it stolen you should cancel it immediately. You can do this through our mobile app, on internet banking or in store. You can also call us on 0345 08 08 500 if you are a personal customer or 0345 08 08 508 if you are a business customer. We will not be able to cancel your card straight away if you send us a message through the online form.
We want to make the process for making a complaint as easy as possible and so you can submit these online. Just scroll down to the bottom of this page to the complaints section.
Thanks for switching! We will be working with your existing bank to transfer over your direct debits, salary, inward payments and standing orders. This takes 7 days to complete and we will contact you when we’re done. If it has been longer than this please contact us on the details below.
You can get in touch 24 hours a day, 7 days a week. You can call us, mail us, come see us or send us a tweet. Here’s how.
Speak to someone in our London based contact centre, 24 hours a day, 365 days a year.
Calling from outside the UK? Use 0044 20 3402 8312
Call charges might apply – check with your service provider
All of our friendly stores are open 8am to 8pm Monday to Friday, 8am to 6pm on a Saturday and 11am to 5pm on Sundays and Bank Holidays.
Send us a message – we’ll aim to get back to you within 24 hours.
Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!
Prefer pen and paper? Send us a letter to the following address:
Metro Bank, One Southampton Row, London, WC1B 5HA.