How do I close an account?

Metro Bank offers a range of products and services. If you’re thinking of closing your account, why not give us a call or visit one of our Stores to discuss your options, to see if another product is better suited to your needs?

We love to hear from you, and we always aim to provide the best level of service possible and to improve the products we provide.
However, if you’ve made the decision to close your account, we are here to help.

Ways to Close your Account

Call Us

You can close your account by calling our UK contact centre on 0345 08 08 500.

Find a list of contact centre opening hours

Visit a Store

You can close your account by visiting one of our Stores. We’re open 7 days a week, 362 days a year.

To locate your local Store, please visit https://www.metrobankonline.co.uk/store-locator/

Things to Consider When Closing your Account

Account Closure Checklist

- Make sure you're not overdrawn – we won’t be able to close your account if it is in a negative balance.

- Any charges and/or pending transactions on your account need to be paid before we can close your account.

- Any credit on your account or any credit interest owed to you can be withdrawn or transferred to a nominated account of your choice.

Transaction History

If you choose to close your account, we will offer you the option to receive up to 5 years’ worth of prior transaction history at the point of account closure. We retain your transaction history for at least 5 years after you closed your account, so you can also request up to 5 years’ worth of prior transaction history from the date of the request. To make a request, you can visit us in Store or call us on 0345 08 08 508.

We will provide a printed version of your transaction history via post, normally within 7 working days. You can also download your transaction history via online banking before you close your account.

Accounts which have been closed due to fraud or other unlawful activity, impairment, bankruptcy, insolvency, liquidation or which have had no activity in the past 5 years will not be eligible to receive transaction history.

Find what you need in the App

There are plenty of services available via our App for existing Metro Bank customers. Here are some of the top features that could save you time:

Instantly block, unblock or cancel your card if it's been lost or stolen
Request to replace a card
Create or delete future payments and make payments
Authorise online transactions
Create, amend and delete standing orders, and cancel Direct Debits
Make international payments in EUR or USD to EU countries or the US
Create beneficiaries
Request a reminder of your 12-digit customer number
Change your email address
View helpful insights to see how you're spending your money
Receive alerts every time you use your card.

Download the App now

Still can't find what you're looking for?

Give us a call

If you have an enquiry relating to any of our stores, products or services, please get in touch to speak to someone in our UK-based contact centre and we’ll be happy to assist you.

Get in touch

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