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What if my card is lost or stolen when I’m abroad?

If you have lost your card or had it stolen you should cancel it immediately. You can do this through our mobile app, in store or over the phone. 

To cancel via the mobile App:

  1. Log into your mobile app
  2. Click ‘More’
  3. Click on ‘Manage my cards’
  4. Select the card you wish to cancel
  5. Click ‘cancel card’
  6. Click ‘Confirm’ your card has been cancelled.

To order a replacement card, you can either call us, visit a Store, or simply log into your account on the Metro Bank mobile app. To order a replacement card:

  1. Log into your mobile app
  2. Click ‘More’
  3. Click on ‘Manage my cards’
  4. Select the card you wish to replace
  5. Select Replace Damaged Card
  6. Proceed to Order a New Card

Please be aware that the quickest way to get your replacement card is at the store as you can get it printed right then and there. It might take up to get 7 days to receive it if you request it over the phone or via our website/mobile app.
To cancel via the website:

  1. Log into your internet banking platform
  2. Click on ‘View your accounts’
  3. Select your account
  4. Click ‘Useful account services’ > ‘Cancel card’
  5. Select the card you wish to report as lost/stolen
  6. Select either ‘Lost’ or ‘Stolen’
  7. Click ‘Cancel this card now’
  8. Your card has now been cancelled

You can also call us on 0345 08 08 500 if you are a personal customer or 0345 08 08 508 if you are a business customer. Alternatively, if you are abroad you can call us on 0044 203 402 8312.

Find what you need in the App

There are plenty of services available via our App for existing Metro Bank customers. Here are some of the top features that could save you time:

  • Instantly block, unblock or cancel your card if it's been lost or stolen
  • Request to replace a card
  • Create or delete future payments and make payments
  • Authorise online transactions
  • Create, amend and delete standing orders, and cancel Direct Debits
  • Make international payments in EUR or USD to EU countries or the US
  • Create beneficiaries
  • Request a reminder of your 12-digit customer number
  • Change your email address
  • View helpful insights to see how you're spending your money
  • Receive alerts every time you use your card.

Download the App now

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Still can't find what you're looking for?

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If you have an enquiry relating to any of our stores, products or services, please get in touch to speak to someone in our UK-based contact centre and we’ll be happy to assist you.

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