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What is included in Metro Bank's linked services glossary?

Type of Service Definition
maintaining the account The account provider operates the account for use by the customer.
arranged overdraft The account provider and the customer agree in advance that the customer may borrow when there is no money left in the account. The agreement detirmines a maximum amount that can be borrowed, and whether fees and interest will be charged to the customer. 
unarranged overdraft The customer borrows money when there is no money in the account (or when the customer has gone past their arranged overdraft limit) and this has not been agreed with the account provider in advance. 
refusing a payment due to lack of funds The account provider refuses a payment from the customer's account because there is not enough money in it (or it would take the customer past their arranged overdraft limit).
allowing a payment despite a lack of funds  The account provider allows a payment to be made from the customer's account although there is not enough money in it (or it would take the customer past their arranged overdraft limit).
direct debit  The customer permits someone else (recipient) to instruct the account provider to transfer money from the customer's account to that recipient. The account provider then transfers money to the recipient on the date or dates agreed by the customer and the recipient. The amount may vary. 
standing order The account provider makes regular transfers, on the instruction of the customer, of a fixed amount of money from the customer's account to another account.
sending money within the UK  The account provider transfers money, on the instruction of the customer, from the customer's account to another account in the UK. 
sending money outside the UK The account provider transfer money, on the instruction of the customer, from the customer's account to another account outside of the UK.
receiving  money from outside the UK When money is sent to the customer's account from an account outside the UK.
cash withdrawal in pounds in the UK The customer takes cash out of the customer's account in pounds at a cash machine, bank or Post Office in the UK. 
cash withdrawal in foreign currency outside the UK The customer takes cash out of the customer's account in pounds at a cash machine, bank or Post Office in the UK. 
debit card payment in pounds The customer uses their debit card to make a payment in pounds. This can be in a shop, online or over the phone.
debit card payment in a foreign currency  The customer uses their debit card to make a payment in a foreign currency. This can be in a shop, online or over the phone.
cancelling a cheque When the customer asks the account provider to cancel a cheque that the customer has written.

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Online

Metro Bank 24/7. Check balances, make payments, see transactions and open new accounts any time - all with internet banking.

Mobile

Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.

In store

All of our friendly stores are open 8am to 8pm, Monday to Friday, 8am to 6pm on a Saturday, 11am to 5pm on Sundays and Bank Holidays.

Telephone

If you need help you can talk to a real person in our UK contact centre 24 hours a day, 7 days a week, 365 days a year

Still have questions? Let us know

You can get in touch 24 hours a day, 7 days a week. You can call us, mail us, come see us or send us a tweet. Here’s how. 

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By phone

Speak to someone in our UK-based contact centre, 24 hours a day, 365 days a year.

Personal Customers
Call us on 0345 08 08 500

Business Customers
Call us on 0345 08 08 508. Our specialist business team is available between 8am and 6.30pm, Monday to Friday. Outside of these hours, you can contact us on 0345 08 08 500 for account information, balance enquiries, payments, and help with personal and business internet banking

Calling from outside the UK? Use 0044 20 3402 8312.

Call charges might apply – check with your service provider

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Lost and stolen cards

Lost and stolen cards

Call 0345 08 08 500 to report your card lost or stolen.

Opening hours:

  • 24 hours a day, 7 days a week, 365 days a year

Card security and card fraud

Card security and card fraud

Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card, your card has been blocked or if you want to query or dispute an unrecognised card transaction.

Opening hours:

  • 24 hours a day, 7 days a week, 365 days a year

Account security and fraud

Account security and fraud

Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.

Opening hours:

  • 24 hours a day, 7 days a week, 365 days a year

Switching your account

Switching your account

Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.

We can also help with switches that are in progress. For this, call 0345 08 08 501.

Opening hours:

  • Monday to Friday: 9am to 5.30pm

Mortgages

Mortgages

Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1201.

Opening hours:

  • Monday to Friday: 9am to 5.30pm

New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.

Opening hours:

  • Monday to Saturday: 9am to 5.30pm
  • Sundays and bank holidays: 11am to 5pm

Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.

Opening hours:

  • Monday to Wednesday, 9am to 5:30pm
  • Thursdays, 9:30am to 5:30pm
  • Fridays, 9am to 5:30pm
  • Saturdays & Sundays, closed

Savings

Savings

For help with our savings products, including ISAs, call us on 0345 0808 500. Amaze Direct would be your first point of contact and they are available 24/7.

Arrears

Arrears

If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075

Opening hours:

  • Monday to Thursday: 8am to 8pm
  • Friday: 8am to 5.30pm
  • Saturday: 9am to 5.30pm

St James's Place products

St James's Place products

If you have a question about a Metro Bank/St James's Place product, including intergenerational mortgages, call 0203 402 8970.

Opening hours:

  • Monday to Friday: 9am to 5.30pm
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Face to face

All of our friendly stores are open 8am to 8pm, Monday to Friday, 8am to 6pm on a Saturday and 11am to 5pm on Sundays and Bank Holidays. Feel free to bring the dog!

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On Twitter

Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!

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Seen something fishy?

If you’ve been sent an email which looks suspicious, don’t reply to it. It might be fraudulent. Forward it to us and we’ll investigate. 

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Write to us

Prefer pen and paper? Send us a letter to the following address:

Metro Bank, One Southampton Row, London, WC1B 5HA.

Online form

Send us a message – we’ll aim to get back to you within 24 hours.

Make a complaint

We take our outstanding customer service very seriously. If you’re not happy about something, we need to know. Tell us what went wrong:

Twitter profile image for  MetroBank_Help Metro Bank Help
MetroBank_Help19 Apr 2019
^SA@rozhubley Hi Roz, Metro bank accounts can accept foreign currency deposits. Hope this helps. ^SA
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MetroBank_Help19 Apr 2019
^SA@Phil13A Sorry to hear this Pricey, can you DM your full name and contact number? I can arrange for a colleague to contact you. ^SA
Twitter profile image for  MetroBank_Help Metro Bank Help
MetroBank_Help19 Apr 2019
Good evening everyone, we hope you've had a great day! Nisal ^NK Saida ^SA here to help with any banking related qu… https://t.co/l1SAtnVZ9u
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