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Placing business

Below are some useful links which will help you place business with us.

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Register to place business

Register online and gain access to our online portal.

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Login/Case Track

Once you have registered to use our online portal, you can sign in and access our mortgage products.


View our list of commonly asked questions regarding registrations, mortgage application and products

Our current processing timescales

We are currently experiencing high application volumes therefore processing times are taking longer than normal.

  • Cases will be acknowledged within 5 working days (pending all customer due diligence checks have passed) 
  • We are currently underwriting applications (non Portfolio BTL) acknowledged and fully packaged from Wednesday 1st June
  • We are underwriting Portfolio BTL applications and documents from Thursday 19th May
  • We are reviewing documentation uploaded (which includes messages and further items) on previously unpackaged cases received from Monday 6th June

Log into the portal to check for updates and messages on your cases or call the Broker Helpdesk on 0203 427 1019 who will be happy to help.

Contact Us

Metro Bank Broker Helpdesk

For enquiries on new and existing applications or to request a meeting with your local Business Development Manager, please call us on 0203 427 1019 and we will be happy to help you.

Helpdesk opening hours:
Monday to Wednesday, 9am to 5.30pm
Thursdays, 9.30am to 5.30pm
Fridays, 9am to 5.30pm
Saturdays & Sundays, closed

Contact your local BDM

Our Business Development Management team can answer all your questions from lending policy enquiries to specific updates on your clients' mortgage applications. To find your nearest BDM, please Contact the Intermediary Team on this page

Visit a Store

To find a store near you - with extended hours, visit the Store Locator page for details.