- UK’s Most Trusted Financial Provider1 becomes first high street bank to use selfie technology to open retail current accounts online
- Revolutionary bank makes the seamless integration of digital and physical a reality with debit cards available to collect in store
- 92% of Brits want a choice of channel to do their banking2
Metro Bank, the revolution in British banking, has launched instant online account opening for its current account. For the first time, customers from across the UK can join the bank as current account holders from the comfort of their own home, office, coffee shops, sheds, hot tubs….
Just like the bank’s instore account opening process, customers can use their account right away, with account details provided immediately at the end of a successful application. What’s more, cards are delivered by first class post, normally arriving within two working days, but if customers prefer they can opt to pop in to their nearest store and have their MasterCard debit card printed on-the-spot straight away.
The use of cutting-edge technology means identification documents, along with a selfie, are uploaded directly onto the application. With verification and authentication taking place in real-time, accounts can be opened in less than 10 minutes, including setting-up internet banking.
Craig Donaldson, CEO at Metro Bank commented: “We promised to revolutionise UK banking and today we’re bringing our revolution nationwide, with the launch of our online current account opening platform. Now wherever customers are, they can experience the great service and convenience that everyone’s been talking about. The process is fast, simple and convenient and gets customers — wherever they are and whatever they’re doing — up and running in a matter of minutes.
“When it comes to physical versus digital, it’s not either or, customers should be able to benefit from the best of both worlds. Opening an account from the convenience of your own home, then being able to use the account straight away, with a card ready to be printed in your local store, is a great example of the seamless integration of bricks and clicks. With nine in ten people (92%) wanting the choice to bank however, wherever and whenever they choose, we’re continuing to invest across all our channels, whether that’s our physical stores on the high street, the great tech that sits behind our app and internet banking, or our telephony systems that mean customers get through to a colleague straight away. Welcome to the banking revolution.”
With store numbers expected to reach 110 by 2020, an award-winning mobile app, a simple to use internet banking platform and 24/7 UK-based contact centres, customers have a real choice about how they manage their account.
1 – Most Trusted Financial Provider, Moneywise Customer Service Awards 2016 and 2017
2 – Unless otherwise stated, all data from research carried out online by Opinium Research between 20-24 October 2017 among 2,000 UK adults. Results have been weighted to nationally representative criteria.
The Current Account Online portal can be accessed here: https://www.metrobankonline.co.uk/bank-accounts/products/current-account/