Where can I find my statement?

To download your statements in your internet banking:

Login to Personal and Business internet banking platform
Click on the account(s) you would like to see Statements for
Click ‘Documents’
Click ‘Account Statements’
Select which years statements you want to see
Click ‘View' for the month you would like to see
You can now see and download your statement

Note: Please make sure any pop-up blockers are switched off.

To order a statement over the phone

You can also call us on 0345 08 08 500 if you are a personal customer or 0345 08 08 508 if you are a business customer to order a copy of your statement.

Note: Statements can take 5-7 working days to be received in the post

Our products

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Ways to bank

Online

Metro Bank 24/7. Check balances, make payments, change your details and open new accounts any time - all with Online Banking.

Online Banking

Mobile

Control your money on the move with our mobile banking app. Check balances, move money, make payments and more wherever you are.

Metro Bank app

In store

Our stores are open seven days a week. Before you visit us, please check our opening hours.

Store Locator

By phone

Talk to a real person in our UK contact centre. Click the button below to check when we're available.

More useful phone numbers

Lost and stolen cards

Call 0345 08 08 500 to report your card lost or stolen.

Opening hours:

24 hours a day, 7 days a week, 365 days a year

Card security, card fraud and card disputes

Call 0345 08 08 509 if you are worried about fraud on your debit, credit or cash card or your card has been blocked. Opening hours: 24 hours a day, 7 days a week, 365 days a year.

Account security and fraud

Call 0345 08 08 500 if you are worried about the security of your Metro Bank account or if you are suspicious of fraudulent activity on your account.

Opening hours:

24 hours a day, 7 days a week, 365 days a year

Switching your account

Want to switch your personal or business current account to Metro Bank? Call us on 0345 08 08 500.

We can also help with switches that are in progress.

Opening hours:

Monday to Friday: 8am to 4pm

Mortgages

Existing customers: For questions about your existing Metro Bank mortgage, call 0345 319 1200.

If you’re concerned about making your payments or you account is in arrears, call 0345 319 1201.

Opening hours:

Monday to Friday: 8.30am to 6pm

New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.

Opening hours:

Monday to Friday: 9am to 5.30pm

Existing mortgage applications: If you have a question about a mortgage application that has already been submitted and has not yet completed, please call 0203 402 8076.

Opening hours:

Monday to Friday – 9am to 5.30pm

Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.

Opening hours:

Monday to Wednesday, 9am to 5:30pm
Thursdays, 9:30am to 5:30pm
Fridays, 9am to 5:30pm
Saturdays & Sundays, closed

Savings

For help with our savings products, including ISAs, call us on 0345 0808 500. Amaze Direct would be your first point of contact and they are available 24/7.

Arrears

If you want to discuss arrears on your Metro Bank Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075.

Opening hours: