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When can I access my Safe Deposit Box?

You can access your safe deposit box at any time that the Metro Bank store it is in is open.
All our stores are open Monday to Saturday 8:30am to 6pm, and Sunday and bank holidays from 11am to 5pm.

Find your nearest store here.

Only you and / or an authorised third party may access your safe deposit box . You may not
access anyone else’s box without authorisation.

We will confirm your identity every time you wish to access your safe deposit box. If we have
any doubts about your identity we may ask to see an additional form of identification, such
as a driving licence or bank card. We will keep a record of every time you access the safe
deposit box.

For full Terms and Conditions, download our T&Cs here.  

Find what you need in the App

There are plenty of services available via our App for existing Metro Bank customers. Here are some of the top features that could save you time:

  • Instantly block, unblock or cancel your card if it's been lost or stolen
  • Request to replace a card
  • Create or delete future payments and make payments
  • Authorise online transactions
  • Create, amend and delete standing orders, and cancel Direct Debits
  • Make international payments in EUR or USD to EU countries or the US
  • Create beneficiaries
  • Request a reminder of your 12-digit customer number
  • Change your email address
  • View helpful insights to see how you're spending your money
  • Receive alerts every time you use your card.

Download the App now

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Still can't find what you're looking for?

Give us a call

If you have an enquiry relating to any of our stores, products or services, please get in touch to speak to someone in our UK-based contact centre and we’ll be happy to assist you.

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