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Who can I contact if I need to speak to someone?

To keep our contact centre running smoothly, we’ve made some changes to our opening hours. You can find our most up to date contact centre opening hours here.

Personal Customers

Call us on 0345 08 08 500

Business Customers

Call us on 0345 08 08 508.

Calling from outside the UK? Use 0044 20 3402 8312

Call charges might apply – check with your service provider

You can also get in touch by visiting a Store near you. Please check the latest opening hours for each of our stores before you visit us.

Find what you need in the App

There are plenty of services available via our App for existing Metro Bank customers. Here are some of the top features that could save you time:

  • Instantly block, unblock or cancel your card if it's been lost or stolen
  • Request to replace a card
  • Create or delete future payments and make payments
  • Authorise online transactions
  • Create, amend and delete standing orders, and cancel Direct Debits
  • Make international payments in EUR or USD to EU countries or the US
  • Create beneficiaries
  • Request a reminder of your 12-digit customer number
  • Change your email address
  • View helpful insights to see how you're spending your money
  • Receive alerts every time you use your card.

Download the App now

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Still can't find what you're looking for?

Give us a call

If you have an enquiry relating to any of our stores, products or services, please get in touch to speak to someone in our UK-based contact centre and we’ll be happy to assist you.

Our products

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