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Payment Retries

Payment Retries

We now offer an automated payment retry service, which gives you more time within the same day to ensure that funds are in place to meet your Direct Debits, Cheques, Standing Orders and Future-dated payments. This has been designed to help you manage your payments which can help avoid penalty charges before your payments are re-attempted within the same day.

What does this mean for me?

You now have more time to ensure your Direct Debits, Cheques, Standing Orders and Future-dated payments are paid if you do not have enough money in your account in the morning. We’ll inform you in the morning if your payment(s) due on that day cannot be paid due to insufficient funds.

You then have the opportunity until 2pm (GMT) on the same day to credit your account with the required funds. You can do this by transferring money using Online or Telephone banking, or paying in cash in Store.

What do I need to do?

Nothing! All of our customers will automatically be included within the retries process. It is however important that we have your most up-to-date contact details in order to be able to inform you of any payments which could not be paid in the morning. If you think your contact details might need to be updated, please get in touch at one of our Stores or via Telephone Banking.