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Sale of some of our residential mortgages to NatWest

  • Why are you selling some of your mortgages?

    We’re selling about one third of our residential mortgages to NatWest so that we can invest in other areas of lending. This means we can start to lend in other areas – such a personal loans and credit cards – as well as continuing to lend in the mortgage market.

    This helps us meet the needs of our customers and assists us with growing the bank in the future.

  • When will the mortgage sale take place, has it already happened?

    The sale has been agreed, and we’re expecting to transfer the mortgages over the next 12 to 18 months.

  • How will I know if my mortgage is affected?

    We will write to customers who have a mortgage included in the sale before the transfer takes place.

  • What happens to my mortgage right now?

    Nothing at all. Whether your mortgage is included or not, nothing changes at the moment. We’ll get in touch with all customers who are moving before the transfer takes place. We’ll still be here to support you with any mortgage needs.

  • How will the mortgages included in the sale be affected?

    Between now and the transfer there will be no change to these mortgages. They will continue to be managed by us, in the same way as all of our mortgages. They will have the same terms and conditions, rate, and mortgage term as they do now. You will still be able to use the same Direct Debit and contact details as you do currently.

    We'll be in contact with customers affected before their mortgages are transferred, to let them know what will happen then.

  • Who will be taking my mortgage payments, does this affect my direct debit?

    We will continue to take your mortgage payments and nothing will change with your Direct Debit. We will be in contact with customers affected before their mortgages are transferred, and let them know about any changes they will see.

  • Who will be looking after my mortgage?

    At the moment, everything stays the same and any communication on your mortgage will be from our Mortgage Servicing Team.

    We will be in contact with customers affected before their mortgages are transferred, and let them know about any changes they will see.

  • Who can I call if I have a question about my mortgage?

    If you have any questions about your existing mortgage with us please call our Mortgage Servicing team on 0345 319 1200. Our opening hours are 8.30am to 6pm Monday to Friday.

  • Who do I contact if want to increase my mortgage or switch to another rate?

    Nothing has changed. You can find more information here or call us in the normal way.

  • Can I still take out a new mortgage with Metro Bank?

    Yes. Our mortgage team is still here to support new and existing customers. As always, your options to take out a new mortgage with us will depend upon your individual circumstances, you can find out more about how we can support you on our mortgage information page.

  • Why are you selling some mortgages but still accepting new customers?

    We’re selling some mortgages to invest in other areas of lending. This means we can start to lend in other areas – such a personal loans and credit cards – which helps us meet the needs of our customers.

  • I’ve just applied for a new mortgage with you, will my offer be affected?

    No, your offer is not affected and remains the same.

  • I’ve accepted your mortgage offer, am I affected?

    No, your offer is not affected and remains the same.

  • Is Metro Bank in trouble?

    Not at all. We are reinvesting to better meet the need of our customers and this change has no impact on Metro Bank customers – it is business as usual for day-to-day banking.

  • I have other accounts with you, will they be affected?

    No, this sale only covers the agreed mortgages, and has no effect on any of our other accounts or services.

  • I have other products with you, is my money safe?

    Absolutely. Everything is business as usual for our day-to-day banking and we can reassure you that you can continue to bank with us in the exact same way. This change allows us to reinvest in the growth of Metro Bank and deliver the best service for our customers.