We’re selling about one third of our residential mortgages to NatWest so that we can invest in other areas of lending. This means we can start to lend in other areas – such a personal loans and credit cards – as well as continuing to lend in the mortgage market.
This helps us meet the needs of our customers and assists us with growing the bank in the future.
The sale has been agreed, and we’re expecting to transfer the mortgages over the next 12 to 18 months.
We will write to customers who have a mortgage included in the sale before the transfer takes place.
Nothing at all. Whether your mortgage is included or not, nothing changes at the moment. We’ll get in touch with all customers who are moving before the transfer takes place. We’ll still be here to support you with any mortgage needs.
Between now and the transfer there will be no change to these mortgages. They will continue to be managed by us, in the same way as all of our mortgages. They will have the same terms and conditions, rate, and mortgage term as they do now. You will still be able to use the same Direct Debit and contact details as you do currently.
We'll be in contact with customers affected before their mortgages are transferred, to let them know what will happen then.
We will continue to take your mortgage payments and nothing will change with your Direct Debit. We will be in contact with customers affected before their mortgages are transferred, and let them know about any changes they will see.
At the moment, everything stays the same and any communication on your mortgage will be from our Mortgage Servicing Team.
We will be in contact with customers affected before their mortgages are transferred, and let them know about any changes they will see.
If you have any questions about your existing mortgage with us please call our Mortgage Servicing team on 0345 319 1200. Our opening hours are 8.30am to 6pm Monday to Friday.
Nothing has changed. You can find more information here or call us in the normal way.
Yes. Our mortgage team is still here to support new and existing customers. As always, your options to take out a new mortgage with us will depend upon your individual circumstances, you can find out more about how we can support you on our mortgage information page.
We’re selling some mortgages to invest in other areas of lending. This means we can start to lend in other areas – such a personal loans and credit cards – which helps us meet the needs of our customers.
No, your offer is not affected and remains the same.
No, your offer is not affected and remains the same.
Not at all. We are reinvesting to better meet the need of our customers and this change has no impact on Metro Bank customers – it is business as usual for day-to-day banking.
No, this sale only covers the agreed mortgages, and has no effect on any of our other accounts or services.
Absolutely. Everything is business as usual for our day-to-day banking and we can reassure you that you can continue to bank with us in the exact same way. This change allows us to reinvest in the growth of Metro Bank and deliver the best service for our customers.