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Do your banking on the sofa

Personal Internet Banking

Want to check your balance late at night, or make a payment from your sofa? Our convenient, secure internet banking is there for you 24/7, wherever you are. You can make payments, see transactions and open new accounts all from your computer. And it’s easy to use too.

Stay up-to-date

Check your balances and see your transactions.

Move money

Transfer money between your accounts, and make payments to people and organisations.

Open more accounts

Want to start saving or open a new current account? You can do it online.

Bin the paper

Cut down on waste: switch to paperless statements.

How to register

You’ll need 3 things:  your 12-digit customer number – you’ll have been given this when you opened your account; the phone with the mobile number that’s registered with us, and your Magic Word – you’ll have been asked to register a Magic Word when you opened your account. The Magic Word is valid for only 29 days. If you need to reset it give us a call on 0345 08 08 500 or pop into your local store

Make payments

Make payments

You can pay people you’ve already got set up and set up new payees too.

How to do it: Go to 'Quick Payment' on the main accounts overview page. Or select the 'Make a Payment' tab.

Watch the video on sending money to a new payee

Change your details

Change your details

You can create a username for logging into internet banking instead of using your 12-digit customer number. You can also change your:

  • contact preferences
  • paperless statement preferences
  • balance alerts

How to do it: select 'Details & Preferences' on the top right of the screen.

Card Management

Card Management

Cancel and order new cards. You can also order new PINs and cheque books. 

How to do it: select 'Useful things to do' on the main accounts overview page.

Open new accounts

Open new accounts

You can open:

  • A Current Account
  • A Cash Account
  • Instant Access and Fixed Term Savings Accounts 
  • An Instant Access Cash ISA

How to do it: select 'Open another account' with Metro Bank on the main accounts overview page.

Pay regularly

Pay regularly

Set up start dates, frequency and end dates for regular payments.

How to do it: select the 'Make a Payment' tab. 

Watch the video on making regular payments

See your payment history

See your payment history

Looking for a particular transaction? Use the search to find it. You can see all your transactions since you opened your account and you can download PDFs of your statements.

How to do it: select 'View your Statements'

Internet Banking and Mobile Banking app terms of use

Download our 'Internet Banking and Mobile Banking app terms of use'

FAQs

  • I’ve forgotten my log in details. What should I do?

    You need 3 pieces of information to log in:

    • Your 12-digit customer number or your username. (You’ll have been given a customer number when you opened your account. If you changed it, that’s your username.)

    • 3 digits from your 8-digit security number

    • Your password

    If you know your customer number or username and one of the other pieces of information, you can retrieve the rest of the information you need online. Go to the log in page on the Self-Service Portal. Follow the instructions to change your security number or password.

    If you’ve forgotten your customer number or username, or both your security number and password, you’ll need to call us on 0345 08 08 500 or pop into a store.



  • I’ve changed my mobile number so I can’t get passcodes. What should I do?

    Each time you set up a new payee, we send an text with a passcode to the phone with the mobile number that’s registered with us. If you’ve changed your mobile number, please call us on 0345 08 08 500 or pop into a store.

  • How do I manage my internet banking security details?

    To protect yourself you need to keep your details safe. Find out how to manage your details online

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SWITCHING TO US

7-day Switch Guarantee

Switching your current account to Metro Bank is simple and hassle-free. And we guarantee to have it all done and dusted for you in 7 days.

BANKING WITH US

Same-day account opening

Apply in store and we'll print your card there and then. Having the right documents will help make the process go smoothly.