Do your banking on the sofa
Personal Internet Banking
Want to check your balance late at night, or make a payment from your sofa? Our convenient, secure internet banking is there for you 24/7, wherever you are. You can make payments, see transactions and open new accounts all from your computer. And it’s easy to use too.
Stay up-to-date
Check your balances and see your transactions.
Move money
Transfer money between your accounts, and make payments to people and organisations.
Open more accounts
Want to start saving or open a new current account? You can do it online.
Bin the paper
Cut down on waste: switch to paperless statements.
Banking online
Register for internet banking now
Already registered? Sign in here
Make payments
Make payments
You can pay people you’ve already got set up and set up new payees too.
How to do it: Go to 'Quick Payment' on the main accounts overview page. Or select the 'Make a Payment' tab.
Change your details
Change your details
You can create a username for logging into internet banking instead of using your 12-digit customer number. You can also change your:
- contact preferences
- paperless statement preferences
- balance alerts
How to do it: select 'Details & Preferences' on the top right of the screen.
Card Management
Card Management
Cancel and order new cards. You can also order new PINs and cheque books.
How to do it: select 'Useful things to do' on the main accounts overview page.
Open new accounts
Open new accounts
You can open:
- A Current Account
- A Cash Account
- Instant Access and Fixed Term Savings Accounts
- An Instant Access Cash ISA
How to do it: select 'Open another account' with Metro Bank on the main accounts overview page.
Pay regularly
Pay regularly
Set up start dates, frequency and end dates for regular payments.
How to do it: select the 'Make a Payment' tab.
See your payment history
See your payment history
Looking for a particular transaction? Use the search to find it. You can see all your transactions since you opened your account and you can download PDFs of your statements.
How to do it: select 'View your Statements'
Personal & Business Internet Banking and Mobile Banking App terms of use
Download our Internet Banking and Mobile Banking App terms of use
FAQs
I’ve forgotten my log in details. What should I do?
You need 3 pieces of information to log in:
• Your 12-digit customer number or your username. (You’ll have been given a customer number when you opened your account. If you changed it, that’s your username.)
• 3 digits from your 8-digit security number
• Your password
If you know your customer number or username and one of the other pieces of information, you can retrieve the rest of the information you need online. Go to the log in page on the Self-Service Portal. Follow the instructions to change your security number or password.
If you’ve forgotten your customer number or username, or both your security number and password, you’ll need to call us on 0345 08 08 500 or pop into a store.
I’ve changed my mobile number so I can’t get passcodes. What should I do?
Each time you set up a new payee, we send a text with a passcode to the phone with the mobile number that’s registered with us. If you want to change your mobile phone number which is registered with us call us on 0345 08 08 500 or visit a store.
How do I manage my internet banking security details?
To protect yourself you need to keep your details safe. Find out how to manage your details online
Some more things you may like...
Switching to us
7-day Switch Guarantee
Switching your current account to Metro Bank is simple and hassle-free. And we guarantee to have it all done and dusted for you in 7 days.
Banking with us
What I need to open an account
With our same-day account opening, you can apply in store and we'll print your card there and then. Having the right documents will help make the process go smoothly.