Want to check your balance late at night, or make a payment from your sofa? Our convenient, secure internet banking is there for you 24/7, wherever you are. You can make payments, see transactions and open new accounts all from your computer. And it’s easy to use too.
Check your balances and see your transactions.
Transfer money between your accounts, and make payments to people and organisations.
Want to start saving or open a new current account? You can do it online.
Cut down on waste: switch to paperless statements.
You can pay people you’ve already got set up and set up new payees too.
How to do it: Go to 'Quick Payment' on the main accounts overview page. Or select the 'Make a Payment' tab.
You can create a username for logging into internet banking instead of using your 12-digit customer number. You can also change your:
How to do it: select 'Details & Preferences' on the top right of the screen.
Cancel and order new cards. You can also order new PINs and cheque books.
How to do it: select 'Useful things to do' on the main accounts overview page.
How to do it: select 'Open another account' with Metro Bank on the main accounts overview page.
Set up start dates, frequency and end dates for regular payments.
How to do it: select the 'Make a Payment' tab.
Looking for a particular transaction? Use the search to find it. You can see all your transactions since you opened your account and you can download PDFs of your statements.
How to do it: select 'View your Statements'
You need 3 pieces of information to log in:
• Your 12-digit customer number or your username. (You’ll have been given a customer number when you opened your account. If you changed it, that’s your username.)
• 3 digits from your 8-digit security number
• Your password
If you know your customer number or username and one of the other pieces of information, you can retrieve the rest of the information you need online. Go to the log in page on the Self-Service Portal. Follow the instructions to change your security number or password.
If you’ve forgotten your customer number or username, or both your security number and password, you’ll need to call us on 0345 08 08 500 or pop into a store.
Each time you set up a new payee, we send a text with a passcode to the phone with the mobile number that’s registered with us. If you want to change your mobile phone number which is registered with us call us on 0345 08 08 500 or visit a store.
Switching your current account to Metro Bank is simple and hassle-free. And we guarantee to have it all done and dusted for you in 7 days.
With our same-day account opening, you can apply in store and we'll print your card there and then. Having the right documents will help make the process go smoothly.