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Extra support for our customers

Here are some ways we can offer you extra support with banking when you need it.

Dealing with money worries

Dealing with money worries

Avoiding or managing debt

If you are struggling to make repayments on your Metro Bank card, loan or overdraft, speak to us and we will work with you to find a solution.

You can visit a store 7 days a week, 362 days a year, early 'til late, with no appointment needed. If you can’t get to a store, give us a call on 0345 08 08 500 and find out how we can help you.

Call our Mortgages team on 0345 319 1201

Monday to Friday, 8.30am-6pm

Call our Loans team on 0345 241 3075

Monday to Saturday, 9am-5.30pm

More advice on dealing with debt

 

Sometimes you might need independent debt advice. We can put you in touch with organisations who provide free debt advice and support.

Money Helper – managing your money in uncertain times

StepChange – free debt advice

Citizens Advice


Tools to manage your money

Our Metro Bank App and Online Banking allow you to manage your money any time, at home or on the move.

The Insights feature on our App shows you exactly how you’re spending your money, so you can feel more in control of your finances.

More information about Insights on our App  Try MoneyHelper's budget planner

We’re here when you need us

We’re here when you need us

Ask us for support

We want to help you to bank when you want, how you want and where you want.

Did you know that Metro Bank can offer additional support to suit your circumstances and make your banking easier?

If you need additional support and want to tell us about it, or would like to find out about how we can help, please mention this to one of our colleagues. We can make a note of the details on your account so we’re able to provide the right help in the future.

Visit a store 7 days a week, 362 days a year. If you can’t get to a store, give us a call on 0345 08 08 500, or send us a direct message through Online Banking with any questions about banking.

All our colleagues are ready to help you, and they can refer to you to the right person if you need specialist advice.

Find a store


Avoid fraud and scams

Learn to spot suspicious emails, text messages, direct messages or phone calls.

Read our tips on how to avoid fraud and scams


Bereavement

We know that losing a loved one is very difficult. That’s why we have a Bereavement team ready to make things as easy as possible when it comes to sorting out the finances of someone who has passed away.

We can also refer you to other organisations that can provide specialist help with bereavement, such as counselling.

Call our bereavement services team on 0203 824 4815.

Read more about what to do when someone dies


Buying a house

Buying a house can be stressful and complicated. We’ll help you each step of the way, and we won’t keep you waiting around when you need a quick decision from us. We look at every mortgage application individually and take your circumstances into account.

Find more information about our mortgages

How we help you manage your everyday banking

How we help you manage your everyday banking

Helping you understand your money

We’re here to support your banking needs, and help you feel more in control of your money and finances.

Use Insights on the Metro Bank App to create detailed breakdowns on how you’re spending your money.

Want a little extra help staying on top of your spending? You can set up a balance alert under ‘Useful things to do’ in Online Banking. This means we’ll tell you when your balance drops to a certain level.


Helping you develop your financial skills

Insights on the Metro Bank App gives you a greater understanding of how and where you are spending your money.

Metro Bank Kids Zone is our financial education programme, teaching primary school kids how money, banking and personal finance works.

Go to our Kids Zone  Find out about Insights

Customers with physical or mental disabilities

Customers with physical or mental disabilities

Using your card

Our doors are open every day, meaning you can come in and talk to us face-to-face 7 days a week, 362 days a year. Every store is also step-free, and has seating available.

Our ATMs are designed to be easy-to-use for people with impaired sight – the 5 has a raised dot to help identify the surrounding keys, ‘cancel’ has an elevated ‘X’, ‘clear’ has a vertical line ‘|’ and ‘enter’ has an elevated ‘O’.

Lost your card? Block it in our App to make sure others can’t use it. As soon as you have it back, unblock it.

Different ways to bank with us


Accessible banking

Signature guidance templates are available in every store, and signature stamps can be made available for those who need additional help when signing.


Hearing and sight impairments

Some of our store colleagues are trained in deaf awareness and basic British Sign Language. We can also provide assistive technology – including portable induction loop amplifiers and integrated hearing loops – in all our stores.

Our Online Banking is designed to work with screen readers. We also offer large font, coloured paper or braille versions of our statements and terms and conditions.


Get someone else to help you use your account

If you need help using your bank account, or are helping someone else with their finances – for whatever reason – there are a few different options.

Get someone to help you with your banking

Contact us

Visit any of our stores 7 days a week

Call us on 0345 08 08 500

Go to ‘Metro Bank Enquiries’ in Online Banking

Write to us at Metro Bank, One Southampton Row, London, WC1B 5HA.