Service status

We’re receiving a high number of calls, which means it may take longer than usual to get through to us. Our team is working as quickly as possible, but if your call isn’t urgent we’d ask that you hold off calling us at the moment so we can help the customers who need us most at this time.

You can find our current store and contact centre opening hours, here.

We’re receiving a high number of calls, which means it may take longer than usual to get through to us. Our team is working as quickly as possible, but if your call isn’t urgent we’d ask that you hold off calling us at the moment so we can help the customers who need us most at this time.

You can find our current store and contact centre opening hours, here.

Earlier this morning, we experienced a short delay affecting our inbound and outbound payments. This has now been resolved, and customers can currently make payments as usual. Some customers may see delays while we process these earlier payments and balances may still be showing inaccurately. We are prioritising this and working hard to minimise impact. We apologise for any inconvenience.

Earlier this morning, we experienced a short delay affecting our inbound and outbound payments. This has now been resolved, and customers can currently make payments as usual. Some customers may see delays while we process these earlier payments and balances may still be showing inaccurately. We are prioritising this and working hard to minimise impact. We apologise for any inconvenience.