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Say hello to our start-up stars

Meet three of our inspirational small business customers as we help them record their own national radio campaigns with their Local Business Managers.
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We do banking differently

We believe that people come first, and that everyone deserves a great experience every step of the way – whether it’s face to face, over the phone, online or on our app.

Banking accounts

From current accounts to savings and mortgages, our personal banking range is designed to cover everything you need.

Personal borrowing

Whether you need a little extra top-up or a bigger boost to buy something special, we have an option that can help.

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Business bank accounts

From straightforward bank accounts to asset finance, we’ve got the know-how to help you with your needs.

Insurance

Our customers are at the heart of what we do, and we know how important it is for you to have peace of mind.

Why Metro Bank?

People-people banking

We’re the first new high street bank in over 100 years. Our mark was made in London, but since then we’ve set up shop all across the capital and beyond.

Open early 'til late

Our stores are open early 'til late 7 days a week, meaning you can come and see us when it suits you best.

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Your pocket-sized bank

Log in to our app with your face or fingerprint, and manage your accounts with a tap. Plus, track your spending with our Insights feature.

Come and see us

Pop in to find out what we can do for you, or contact us if you prefer

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Our service quality

Independent service quality survey results

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality 

See the full personal service quality survey results

Independent service quality survey results | Business

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1200 customers of each of the 14 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.

Overall service quality

See the full business service quality survey results

Independent CMA survey carried out in Great Britain by Ipsos MORI between January 2020 and December 2020 – Services in branches and overdraft services. Results at www.ipsos-mori.com

Independent CMA survey carried out in Great Britain by BVA BDRC between January 2020 and December 2020 – Services in branches. Results at www.bva-bdrc.com

See the rest of the CMA results