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Our online banking is designed to streamline your banking while supporting your specialised and complex needs. Make and authorise large payments, give different users different levels of access and create robust audit trails

Online banking options

See the differences between online banking options and find out which is right for you

Business Online Banking

Business Online Banking

All the basics, just like personal banking

Business Online Banking is simple and free. Make one-off or regular UK payments and track what's going in and coming out of your account while setting the rights for different users.

Make faster payments and manage your account when you’re out and about with our mobile banking app. Easily toggle between personal and business accounts with one login and quickly move funds between them.

Find out more about online security, system requirements and compatible operating systems with our Business Online Banking Important Information Summary.

Business Online Plus

Business Online Plus

More convenient and flexible ways to pay

With Business Online Plus, you can make CHAPS, BACS or international payments. If you've only got a few people managing the account that’ll need access but need to make larger payments, it's a cost-effective option. 

Enhanced transaction searches let you audit reports to manage your finances with greater ease and free up more time. Our Business Online Plus site lets you manage your account on the move, on your mobile or on your tablet. 

Make payments up to £50,000, with dual authorisation if you need or want it. We'll set up the user types on your account in store automatically for you – but you can customise these if you want – for example setting the maximum value of a payment someone can input. 

Terms and conditions

You’ll need a Business Bank Account to use Business Online Plus.

For more information on Business Online Plus, please see the Business Online Plus Important Information Summary and Business Online Plus Terms and Conditions.

On 10th January 2014, there was an update to the terms and conditions for Business Online Plus. If you opened your Business Online Plus account before 9th January 2014, please read our Important Information Summary (October 2013 - 9th January 2014) and Terms and Conditions (October 2013 - 9th January 2014).

Commercial Online Banking

Commercial Online Banking

A great platform for your finance team

Commercial Online Banking is perfect for businesses who have large and/or complex accounting and finance teams. Create different levels of access across multiple user accounts, with permissions to view, input, verify, authorise and administer payments as needed.

Enhanced audit and search features mean you can track and manage your cash flow, finances and bottom line.

Our Support team are on hand to help you with creating additional accounts, limit changes, payment questions or general online banking troubleshooting. They’re available from 9am-5.30pm Monday-Friday on 0203 402 8316 or on

All features and fees are outlined in our Commercial Online Banking Important Information Summary.

Terms and conditions

Please ensure you read our Commercial Online Banking Terms and Conditions before applying for Commercial Online Banking.

Account comparison

 Business Online BankingBusiness Online PlusCommercial Online Banking
Monthly maintenance fee  £0  £5 per user, per month  

£20 per month for the first account (£10 per month for each additional account)

Current account required  Any  Business Bank Account Commercial or Community Current Account
Daily external transaction limit  £21,000  £50,000 £50,000+ (can be customised)
Account-to-account transfer
Faster Payments
International payments


(With approval – speak to your Relationship Manager)


(With approval – speak to your Relationship Manager)

Mobile Banking app ✘ 
Multiple payee uploads ✔ 
Enhanced audit / search features
Commercial support team ✘ 
Multi-company access 

One-time password (OTP) & Soft token (SMS)

Authentication token  Authentication token
Payment authorisation Single authorisation only Single / dual authorisation Single, dual and verify authorisation
User rights Choice of admin and view-only users Choice of view, input and authorise Choice of view, input, verify, authorise and admin


To register for Business Online Plus or Commercial Online Banking, call us or visit a store.

To register for Business Internet Banking, sign up online. 

Best browsers

Best browsers

To make the most of our platforms, we recommend the following browsers (or newer):

  • Mozilla Firefox 45
  • Microsoft Edge
  • Microsoft Internet Explorer 9
  • Google Chrome 49
  • Opera 37
  • Apple Safari 8.0

Keep your browser up-to-date to take full advantage of our online features. Outdated browsers could pose security threats – don’t take the risk.

Useful guides

Useful guides

We’ve made a number of useful guides to help you make the most of your Business Online Plus and Commercial Online Banking.

You can view them here, or download them and keep them handy when you need them.

Administration, Preferences and Audit Reporting (PDF)(1.6MB)

Login, Balance and Transaction Reporting (PDF)(3.7MB)

Exporting Transaction Data (PDF)(1.9MB)

Making Transfers and Payments (PDF)(1.9MB)

Bulk and Batch Payments (PDF)(1.8MB)

Transaction Approval (PDF)(2.0MB)

Beneficiaries (PDF)(2.9MB)


  • I’ve forgotten my login details – what should I do?

    That depends what you’ve forgotten. To log into your account, you need:

    Your 12-digit customer number OR your username,

    Your 8-digit security number and

    Your password

    If you’ve forgotten your customer number or username, call us on 0345 08 08 508 or visit a store 

    If you know your customer number or username but have forgotten either your security number or your password, you can retrieve it via the Self-service portal.

    If you’ve forgotten both your security number and your password, call us on 0345 08 08 508 or visit a store.

  • I’ve changed my mobile number – how can I get text passcodes to set up a new payee on Business Internet Banking?

    If you get a new mobile number, you need to let us know. Call us or visit a store.

    Once we know your new number we’ll send passcodes to you as usual.

  • What are the cut-off times for Bacs, CHAPS and International Payments when I’m using internet banking?

    For CHAPS the cut-off time is 5pm and any payments must be authorised before this.

    For Bacs the cut-off time is 7pm – with payments being subject to an additional funds check after cut-off.

    For International Payments the time varies according to the currency.

    Get full details of Payment cut off times (pdf).

  • Will internet banking work in my browser?

    For Business Internet Banking you need to be using:

    Internet Explorer 6.0 or above

    Mozilla Firefox 3.0 or above

    Safari 5.0 or above

    Google Chrome 17.0 or above


    For Business Online Plus or Commercial Online Banking you need to be using:

    Mozilla Firefox 45 or above

    Microsoft Edge

    Microsoft Internet Explorer 9 or above

    Google Chrome 49 or above

    Opera 37 or above

    Apple Safari 8.0 or above

ways to bank

Mobile banking

No store? No problem. Manage your accounts wherever you are with mobile banking. Check balances, move money and more. Get our app and get started.

store locator

Find a store

We've got stores all over greater London and beyond. Find out where they are and the nearest one to you with our easy-to-use store locator.