Simple, seamless online banking to suit your business needs
Our new Commercial Banking platform is faster and more flexible - designed with you in mind. Find out what we've changed and learn how to make the most of your account online.
Powered by leading technology, we’ve made banking online faster and easier than ever before. Take control of your company’s finances with our upgraded Business and Commercial Online Banking platform.
Compare the features of our business internet banking solutions, and see which one is right for your business.
Business Internet Banking is simple and you can sign up for free. You can make one-off and regular UK payments, and it's designed to enable teams to easily track what's going in and coming out of your account.
So that the right people have control of the account while others can access necessary information, you can set rights for users on the account.
With Business Internet Banking you can make faster payments and develop good relationships with your suppliers. With our mobile banking app, you can also manage your account even when you’re out and about.
You can access your personal and business accounts with one login and toggle between them both – and it's easy to move funds between the accounts too.
To find out more about online security, system requirements and compatible operating systems read our Business Internet Banking Important Information Summary.
With Business Online Plus you can make CHAPS, Bacs or International payments. If you've only got a few people managing the account that’ll need access but need to make larger payments, it's a cost-effective option.
Its enhanced transaction search allows you to run audit reports on payments, so you can manage your finances with greater ease and free up more time to spend on the things that are important to you. Our Business Online Plus site is also completely responsive so you can manage your account on the move on your mobile or tablet.
To get a fuller idea of all you can do with this service and how straightforward it is to operate see the User Guide (pdf).
With the ability to make payments up to £50,000 you can have dual authorisation if you want it. We'll set up the user types on your account in store automatically for you – but you can customise these if you want – for example setting the maximum value of a payment someone can input. Just follow the Administration and Payment Approval User Guide (pdf).
To apply for Business Online Plus you need to have a Business Bank Account.
For more information on Business Online Plus please see the Business Online Plus Important Information Summary and Business Online Plus Terms and Conditions.
On 10th January 2014, there was an update to the terms and conditions for Business Online Plus. If you opened your Business Online Plus account before 9th January 2014, please read our Important Information Summary (October 2013 - 9th January 2014) and Terms and Conditions (October 2013 - 9th January 2014).
Commercial Online Banking gives you lots of users, different levels of access, and all the functions you could want – plus help from our Support Team.
With larger more complex accounting and finance teams, Commercial Online Banking gives you more flexible options for user rights. Different people can be given permission to view, input, verify, authorise and administer payments.
With bigger teams comes greater complexity, so the enhanced audit and search features will be useful to help track and manage your cashflow, finances and bottom line.
If you are looking for help with opening an additional account, limit changes, payment questions or general online banking troubleshooting our commercial support team can help. The commercial support team are available from 9am-5.30pm Monday-Friday on 0203 402 8316 or you can email firstname.lastname@example.org .
You can find out how straightforward the account is to operate in our Quick user guide (pdf).
All the features of this account and all relevant fees are outlined in our Commercial Online Banking Important Information Summary.
Please ensure you read our Commercial Online Banking Terms and Conditions before applying for Commercial Online Banking.
|Business Internet Banking||Business Online Plus||Commercial Online Banking|
|Monthly maintenance fee||£0||£5 per user, per month||
£20 per month for the first account (£10 per month for each additional account)
|Current account required||Any||Business Bank Account||Commercial or Community Current Account|
|Daily external transaction limit||£21,000||£50,000||£50,000+ (can be customised)|
|Bacs||✘||✔ (With approval – speak to your Relationship Manager)||✔ (With approval – speak to your Relationship Manager)|
|Mobile Banking app||✔||✘||✘|
|Multiple payee uploads||✘||✔||✔|
|Enhanced audit / search features||✘||✔||✔|
|Commercial support team||✘||✘||✔|
One-time password (OTP) & Soft token (SMS)
|Authentication token||Authentication token|
|Payment authorisation||Single authorisation only||Single / dual authorisation||Single, dual and verify authorisation|
|User rights||Choice of admin and view-only users||Choice of view, input and authorise||Choice of view, input, verify, authorise and admin
Take control of your company’s finances with our upgraded Business and Commercial Online Banking platform.
Our overhauled platform will help you keep tabs on your company’s payments when you’re in the office or out at meetings. Whether you bank with a mobile, tablet or PC, you’ll be able to manage multiple accounts and make international payments.
Update your browser to take full advantage of our new online features. Outdated browsers could pose security threats – don’t take the risk.
To make the most of our upgrade, avoid browsers older than:
Take a look at our user guides for Business Online Plus and Commercial Online Banking:
That depends what you’ve forgotten. To log into your account, you need:
Your 12-digit customer number OR your username,
Your 8-digit security number and
If you know your customer number or username but have forgotten either your security number or your password, you can retrieve it via the Self-service portal.
For CHAPS the cut-off time is 5pm and any payments must be authorised before this.
For Bacs the cut-off time is 7pm – with payments being subject to an additional funds check after cut-off.
For International Payments the time varies according to the currency.
Get full details of Payment cut off times (pdf).
For Business Internet Banking you need to be using:
Internet Explorer 6.0 or above
Mozilla Firefox 3.0 or above
Safari 5.0 or above
Google Chrome 17.0 or above
For Business Online Plus or Commercial Online Banking you need to be using:
Mozilla Firefox 45 or above
Microsoft Internet Explorer 9 or above
Google Chrome 49 or above
Opera 37 or above
Apple Safari 8.0 or above
No store? No problem. Manage your accounts wherever you are with mobile banking. Check balances, move money and more. Get our app and get started.
We've got stores all over greater London and beyond. Find out where they are and the nearest one to you with our easy-to-use store locator.